Shipping & Warranty

Shipping & Returns Policy

The express warranties referred to below are provided by CocoCorer, We love Coconuts and Cococut Australia Pty Ltd. Trading for Remember Engineering Pty Ltd of PO BOX 7476, Bondi, New South Wales.

COCOCORER AUSTRALIA WARRANTY

Subject to the exclusions set out in these terms, the below products sold and marketed by CocoCorer (CocoCorer Products) are guaranteed against faulty workmanship and materials on terms set out below.

COCOCORER provides a range of express warranty periods for the CocoCorer Products it supplies, including but not limited to the following:

• For COCOCORER Professional Quality Tools, you can make a claim under CocoCorer’s express warranty for the replacement or repair of products which have faulty workmanship or materials for the ‘lifetime’ of the product. ‘Lifetime’ of the product may vary from product to product.
• For COCOCORER Equipment and Coconut Corer™ products you can make a claim under CocoCorer’s express warranty for the replacement or repair of products which have faulty workmanship or materials for 12 MONTHS from the date of purchase.
• For COCOCUT™ products you can make a claim under CocoCut’s express warranty for the replacement or repair of products which have faulty workmanship or materials for 2 YEARS from the date of purchase.
• Please refer to the specific warranty document that accompanies the CocoCorer Product you have purchased or contact CocoCorer for further information.

The benefits conferred by these express warranties are in addition to any other rights and remedies you may have under the Australian Consumer Law and/or other applicable laws.

WARRANTY EXCLUSIONS:

Each CocoCorer Product is designed and manufactured for a specific purpose. CocoCorer express warranties do not cover products that have been used for purposes other than for its intended use, or that is misused, abused or subjected to normal wear and tear, or products which have not been correctly maintained.

CocoCorer express warranties also do not apply to the following products:

• Sockets and accessories used on machines (not including impact sockets and accessories)
• Baldes not used for their intended purpose. For example as mature coconuts
• Blades that have been affected by normal wear and tear or that have been dented, grooved and broken (Repair Kits and replacements available separately)
• Rubber feet
• Extension Bars and Flex Handles that have had pipe applied for extra leverage or have been struck with a hammer
• Storage in salty beach side conditions (except where specified)
• Taps and Dies
• Screw and Bolt Extractors
• Drill Bits
• tool boxes or vehicle storage boxes).
• Defects or other faults arising from normal wear and tear, including on parts or components of the goods.

WARRANTY CLAIMS

HOW TO MAKE A WARRANTY CLAIM:

To make a valid claim under this express warranty, you must:

1. Return the product firstly to the place of purchase or any authorised CocoCorer service agent (or lastly to one of CocoCorer’s other addresses), with a confirmed register receipt or invoice clearly showing the date of purchase, or contact CocoCorer Customer Service on 1300 657 528 to troubleshoot or further information; and
2. provide CocoCorer any further information when requested.

You are responsible for all costs incurred by you to return the CocoCorer Product to CocoCorer and all other costs you incur in making a claim under this express warranty.

Before making a claim please read our Warranty information and how to care and maintain your tools.

FREIGHT:

All products must be returned to the place of purchase, any authorised CocoCorer service agent or one of CocoCorer’s other addresses, with a confirmed register receipt or invoice clearly showing the date of purchase prior to freight. CocoCorer may, at its absolute and unfettered discretion, accept any Goods submitted for return by the Purchaser and subject to any conditions CocoCorer wishes to impose on such a return. No returns of the Goods will be accepted by CocoCorer unless those Goods are returned unused and in a re-saleable condition.

If CocoCorer agrees to accept the returned Goods from the Purchaser, the Purchaser accepts that it shall be responsible for payment of all transportation and freight costs in having the Goods returned to CocoCorer.

WARRANTY CLAIMS:

If you make a claim under this express warranty and none of the exclusions set out above apply, CocoCorer Australia Pty Ltd will at its election, repair or replace the CocoCorer Product under warranty and return the repaired or replacement product to the purchaser at CocoCorer’s costs.

All repairs conducted on COCOCORER products under this express warranty must be carried out by an authorised nationwide CocoCorer service agent. Details of these authorised service agents can be found in the specific product manuals or from CocoCorer on request.

CONSUMER GUARANTEES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any queries, please contact CocoCorer on love@welovecoconuts.com for further information.