Shipping & Returns Policy
Orders are processed in the order they are received and expedited shipping orders, such as Air, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Australia via Australia Post. Coconut Opener Ltd ships to all countries and follows the standard methods available by Australia and UPS.
Orders placed are usually processed and shipped within 3~4 business days from the time the order is placed. Expedited orders placed before 1:00pm PST will be processed and shipped out the same business day. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~5 days. UPS does not pick up or deliver on weekends.
UPS does not ship to PO Boxes or APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review in which case the customer will need to be contacted. This can delay the shipping time. Coconut Opener Ltd cannot guarantee same day expedited shipping when an order is placed on hold for review.
Tax rate is based on the shipping address and not the billing address.
- Air: 2-3 business weeks by end of day
Return or Exchange Requirements
Coconut Opener Ltd ltd Australia is passionate about ensuring that you are completely satisfied with your purchase. If an item purchased on Coconut Opener Ltd.com has any manufacturing faults, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:
- – Proof of purchase provided
- – Tags attached
- – Product in original condition, including unused and unwashed
- – Returns Form enclosed in returns package
Postage of Exchange or Refund
Coconut Opener Ltd ltd does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above-required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Coconut Opener Ltd ltd representative.
Refunds will be processed in the same method as the original payment within 5 business days of Coconut Opener Ltd ltd receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Coconut Opener Ltd ltd cannot be held accountable for banking institution processing timeframes.
Exchanges or Replacements
Coconut Opener Ltd ltd offers exchanges and/or replacements that meet the required criteria for another item; subject to product availability.
These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Coconut Opener Ltd ltd Representative. Should a refund be requested for the exchanged item, Coconut Opener Ltd ltd is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, Coconut Opener Ltd ltd recommends visiting Coconut Opener Ltd .com, or alternatively sending the item back for a refund and placing a separate order online for the new item. Coconut Opener Ltd ltd will not accept out of pocket expenses should a customer choose this option.